The provider respects the applicable legislation on consumer protection and makes every effort to fulfill its duty to establish an effective system for handling complaints and to appoint a person or. contact, where, in case of problems, the customer can contact by phone or e-mail.
The bidder will acknowledge receipt of the complaint within five working days, inform the buyer how long it will take to process it and keep him informed of the progress of the procedure.
The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.
The complaint must be sent in writing to the company's headquarters (CIL doo, Selska cesta 2, 8257 Dobova). The contact person Jure Ostrelič is available for all questions related to complaints and disputes on the telephone number: 00-386-40-539-505.
We do not recognize any moderator of out-of-court settlement of consumer disputes.